Recruitment of Customer Service Associate (Telugu Speaking) at Sparsh BPO Services Ltd.

Experience: 0 - 2 Years
Compensation: Rs.1,00,000 - 1,25,000
Industry Type: BPO/ITES
Role : Associate/Sr. Associate -(NonTechnical)
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education: UG, PG
Location: Pune

Job Profile:

• Excellent communication skills in English,Hindi & Telugu.
• Proficiency in speaking. (Knowledge of Any regional language would be an advantage).
• Fresher & experienced both can apply.
• Minimum Qualification - 12th Pass/Graduates
• Ready to work in 24x7 work environment for male candidates
• Day Shift for Female candidates.

Job Description:

• To resolve customer Complaints/Request.
• Ensure Complaints/Requests are processed within the defined TAT
• Resolution provided to the customer to be updated before closure of the Service Request
• Responsible for doing RCA on the complaints
• Accurate in doing bill simulations

Company Profile:

Sparsh is the leading provider of Business Process Outsourcing (BPO) services in the Indian market. A subsidiary of Intelenet Global Services, we have been ranked # 1 in the Dataquest Domestic Call Centre Survey 2008, the first ever study of the domestic BPO industry in India. We currently operate through 22 state-of-the art facilities across 15 locations in India. Our dedicated workforce of over 18,000 motivated professionals provide qualitative solutions in the areas of transaction processing and call centre services, aiming to achieve excellence in every transaction. Sparsh adds value to its clients through a range of completely customised solutions.

We provide business-enabling front office and back office services to companies across various verticals. Several leading telecom, banking, insurance and travel companies rely on us to manage their customer interaction and key business processes. Operations at Sparsh incorporate automation/digitisation to enhance process efficiency, increase productivity and reliability, and speed of services. Sparsh mirrors its parent Intelenet's mission of adding value to our client's business by providing cost-effective, premium quality Customer Management services and to be the preferred vendor for outsourced BPO services.

Contact Details:

Company Name: Sparsh BPO Services Ltd (An Intelenet Company)
Executive Name: Anil Jadhav
Telephone No.: 020-30202806
Website: http://www.sparshindia.com

You Can Send Your Resume at : rinap(at)sparshindia.com,anilja(at)sparshindia.com