Recruitment of Surveillance Engineer at Ericsson Global India Pvt. Ltd

Ericsson India Pvt. Ltd.

Experience: 0 - 2 Years

Industry Type: Semiconductors/ Electronics

Role: Maintenance Engineer

Functional Area: Network Administration, Security

Education: UG, B.Tech/B.E., B.Sc, PG

Location: Noida

Job Profile:

• Industry experience: Telecom
• Certifications: Any Certification related to Telecom shall be an added advantage
• Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / service applications characteristics and capabilities; Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks
• Language skills: Proficiency in written / Spoken English & Hindi
• Values and behaviors: Ericsson Core Values / Honesty / Integrity / shall be exhibited

Job Description:

Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution.

• Service Alarm Monitoring
• Alarm Management for the assigned Network Services
• Ticket Management
• Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
• Work Order Handling
• Regular follow up on the events with relevant departments working on it as per the MSTOP process
• Work towards KPI & Balanced Scorecard parameters
• Work towards the IPM parameters assigned by the Shift Manager
• To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization
• Adherence to the organizational guidelines & departmental processes & procedures
• Clearing the first level Network Alarms
• Creation of Trouble Tickets
• Ticket updation and routing to the relevant department for further course of action
• Closure of ticket

Company Profile:

At Ericsson we are using innovation to empower people, business and society. Our mobile and fixed networks, multimedia solutions and telecom services make a real difference to people’s lives and the world we live in, and are an essential part of a sustainable society.

Contact Details:

Company Name: Ericsson Global India Pvt. Ltd.
Executive Name : HR 
Job Code: 51488
Website: http://www.ericsson.com

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